Privacy Policy

This Privacy Policy explains how Drive An Hire collects, uses, and protects your personal information.

Title

Last updated: July 2026

1. Who We Are

2. Information We Collect

3. Information Collected Automatically

4. Vehicle Technology

5. Vehicle Camera Systems

6. How We Use Your Information

7. Legal Basis for Processing

8. Sharing Your Information

9. Marketing Communications

10. Data Security

11. Data Retention

12. Cookies

13. Your Rights

14. Third-Party Websites

15. Children's Privacy

16. Changes to this Privacy Policy

17. Contact Us

At Drive An Hire Limited ("Drive An Hire", "we", "our" or "us"), we are committed to protecting your privacy and handling your personal information responsibly.

 

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:

 

•  visit our website;

•  submit an enquiry;

•  create a customer account;

•  hire a vehicle;

•  use the Drive An Hire mobile application;

•  communicate with us;

•  use any of our digital services.

 

We process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. who we are

Drive An Hire Limited is the Data Controller responsible for the personal information collected through our website, customer portal, mobile applications and vehicle hire services.

 

If you have any questions about this Privacy Policy, please contact us using the details at the end of this document.

2. information we collect

Depending on the services you use, we may collect the following information.

 

Personal Information

•  Full name

•  Date of birth

•  Address

•  Email address

•  Telephone number

•  Emergency contact details

 

Identity Verification

Where required, we may collect:

 

•  Driving Licence

•  Private Hire Driver Licence

•  Passport

•  Right to Work documentation

•  Proof of address

•  National Insurance

•  Licensing authority documentation

 

Vehicle Hire Information

•  Vehicle hired

•  Hire dates

•  Booking history

•  Payment history

•  Vehicle collection and return records

•  Driver declarations

•  Vehicle inspection records

 

Insurance Information

Where applicable:

 

•  Insurance certificates

•  Insurance provider details

•  Policy expiry dates

•  Hire & Reward insurance information

 

Payment Information

 

Payments are processed securely through approved payment providers.

 

We do not store your full payment card details.

3. information collected automatically

When you use our website or app, we may automatically collect:

 

•  IP address

•  Browser type

•  Device information

•  Operating system

•  Location data (where permitted)

•  Website usage

•  Cookies

•  Log files

 

This helps us improve our services and protect against fraud.

4. vehicle technology

Drive An Hire vehicles are fitted with technology designed to improve safety, security and operational efficiency.

 

This may include:

 

•  GPS tracking

•  Vehicle telematics

•  Vehicle diagnostics

•  Mileage recording

•  Speed and journey information

•  Interior safety cameras

•  Exterior safety cameras

 

These systems help us:

 

•  protect drivers and passengers;

•  recover stolen vehicles;

•  investigate accidents;

•  manage our fleet;

•  comply with insurance obligations;

•  prevent fraud;

•  improve vehicle safety.

 

Camera footage may be reviewed where necessary for legitimate business purposes, including accident investigations, insurance claims, complaints, criminal investigations or regulatory compliance.

5. vehicle camera systems

Certain vehicles may be equipped with interior and exterior cameras that record continuously while the vehicle is operating and, where applicable, while parked.

 

These recordings may be used to:

 

•  investigate accidents;

•  investigate complaints;

•  protect passengers; protect drivers;

•  investigate criminal activity;

•  assist insurers; comply with legal obligations.

 

Footage is only accessed by authorised personnel where there is a legitimate reason to do so.

6. how we use your information

We use your information to:

 

•  process enquiries;

•  arrange vehicle hire;

•  verify driver eligibility;

•  manage customer accounts;

•  process payments;

•  communicate with customers;

•  provide customer support;

•  comply with legal obligations;

•  maintain vehicle safety;

•  detect fraud;

•  improve our services;

•  send important service notifications.

 

Where you have given consent, we may also send marketing communications.

7. legal basis for processing

We process personal information where necessary for:

 

•  performing a contract;

•  complying with legal obligations;

•  our legitimate business interests;

•  protecting vital interests;

•  your consent (where required).

8. sharing your information

We may share information with:

 

•  insurance providers;

•  payment providers;

•  licensing authorities;

•  law enforcement agencies;

•  legal advisers;

•  recovery agents;

•  vehicle maintenance providers;

•  IT service providers;

•  cloud hosting providers;

•  regulatory authorities.

 

We only share information where legally permitted or required.

9. marketing communications

Where you have chosen to receive marketing communications, we may contact you regarding:

 

•  vehicle availability;

•  promotions;

•  special offers;

•  new services;

•  business updates.

 

You may unsubscribe at any time.

10. data security

We take appropriate technical and organisational measures to protect your personal information.

 

These measures include:

 

•  encrypted connections;

•  secure servers;

•  restricted employee access;

•  password protection;

•  system monitoring;

•  regular security reviews.

 

No internet transmission can ever be guaranteed completely secure.

11. data retention

We only retain personal information for as long as necessary to:

 

•  fulfil our contractual obligations;

•  comply with legal requirements;

•  resolve disputes;

•  enforce our agreements.

 

Retention periods vary depending on the type of information collected.

 

Where information is no longer required, it is securely deleted or anonymised.

12. cookies

Our website uses cookies to:

 

•  improve website performance;

•  remember your preferences;

•  analyse visitor behaviour;

•  improve user experience.

 

You may manage cookie preferences through your browser settings.

 

Further information is available in our Cookie Policy.

13. your rights

Under UK data protection legislation you may have the right to:

 

•  access your personal information;

•  request correction; request deletion;

•  restrict processing; object to processing;

•  request data portability;

•  withdraw consent where applicable;

•  lodge a complaint with the Information Commissioner's Office (ICO).

14. third-party websites

Our website may contain links to third-party websites.

 

We are not responsible for their privacy practices or content.

15. children's privacy

Our services are intended for adults.

 

We do not knowingly collect personal information from children under the age of 18.

16. changes to this privacy policy

We may update this Privacy Policy from time to time.

 

The latest version will always be published on our website.

17. contact us

Drive An Hire Limited

20-22 Wenlock Road

London

N1 7GU

 

Telephone: +44 (0)330 043 0731

Email: talktous@driveanhire.co.uk

Website: www.driveanhire.co.uk

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