Terms of Service

These Terms of Service set out the rules for using the Drive An Hire website, mobile app, customer portal, and online services, including the responsibilities of both you and Drive An Hire.

Title

Last updated: July 2026

1. About Drive An Hire

2. Acceptance of these Terms

3. Eligibility

4. Vehicle Enquiries & Bookings

5. Vehicle Hire Agreement

6. Customer Accounts

7. Prices & Payments

8. Documentation & Verification

9. Driver Compliance

10. Vehicle Technology

11. Acceptable Use

12. Intellectual Property

13. Third-Party Services

14. Website Availability

15. Privacy & Data Protection

16. Cookies

17. Limitation of Liability

18. Changes to these Terms

Welcome to Drive An Hire.

 

These Terms of Service ("Terms") govern your access to and use of the Drive An Hire website, customer portal, mobile applications, online booking platform and any other digital services operated by Drive An Hire Limited ("Drive An Hire", "we", "our" or "us").

 

By accessing or using our website or services, you agree to be legally bound by these Terms. If you do not agree with these Terms, you should not use our website or services.

 

These Terms apply only to the use of our digital services and website. Where you hire a vehicle from Drive An Hire, a separate Vehicle Hire Agreement will also apply and shall govern the rental of the vehicle. 

1. About Drive An Hire

Drive An Hire Limited is a vehicle rental company specialising in providing compliant private hire vehicles for licensed drivers throughout the United Kingdom.

 

Our services may include:

 

•  Private Hire Vehicle Rental

•  Flexible Vehicle Hire

•  Long-Term Vehicle Rental

•  Replacement Vehicles

•  Fleet Management Services
•  Driver Support

•  Online Booking Services

•  Customer Accounts

•  Mobile Applications 

 

All services are subject to availability.

2. Acceptance of these Terms

By using our website or submitting an enquiry you confirm that:

 

•  you have read these Terms;

•  you agree to comply with them;

•  any information you provide is accurate and complete; you are legally capable of entering into a binding contract.

3. Eligibility

To use certain Drive An Hire services you may be required to:

 

•  be at least 21 years of age (or any minimum age specified by us);

•  hold a valid driving licence; hold a valid Private Hire Driver Licence where applicable;

•  satisfy our insurance requirements; provide identification documents;

•  successfully complete any verification checks requested by us.

 

Submitting an enquiry does not guarantee approval.

 

Drive An Hire reserves the right to refuse any application or booking.

4. Vehicle Enquiries & Bookings

Submitting an online enquiry or booking request does not create a legally binding vehicle hire agreement.

 

A booking is only confirmed when:

 

•  eligibility checks have been completed; documentation has been approved;

•  vehicle availability has been confirmed; any required payments have been received;

•  Drive An Hire issues written confirmation.

 

Vehicle availability may change without notice.

5. Vehicle Hire Agreement

Where a vehicle is hired, you will be required to enter into a separate Vehicle Hire Agreement.

 

The Vehicle Hire Agreement governs matters including but not limited to:

 

•  rental charges;

•  insurance requirements;

•  driver obligations;

•  vehicle condition;

•  maintenance;

•  authorised drivers;

•  accidents; damage;

•  penalties;

•  deposits;

•  termination; 

•  return of the vehicle.

 

If there is any conflict between these Terms and the Vehicle Hire Agreement, the Vehicle Hire Agreement shall take precedence. This reflects the comprehensive contractual obligations set out in your rental agreement.

6. Customer Accounts

Some services require a customer account. 

 

You are responsible for:

 

•  maintaining accurate information;

•  keeping your password secure;

•  preventing unauthorised access;

•  notifying us immediately of any suspected misuse.

 

We may suspend or remove accounts where we reasonably believe:

 

•  false information has been provided;

•  fraudulent activity has occurred;

•  these Terms have been breached;

•  legal or regulatory requirements require us to do so.

7. Prices & Payments

Prices displayed on our website are for guidance only unless expressly stated otherwise.

 

Prices may change without notice due to:

 

•  vehicle availability;

•  operational costs;

•  insurance;

•  promotions;

•  market conditions.

 

All applicable charges will be confirmed before a Vehicle Hire Agreement is entered into. 

 

Charges relating to vehicle hire, deposits, repairs, damage, administration fees or other rental costs are governed by the Vehicle Hire Agreement.

8. Documentation & Verification

Before providing services we may request documents including:

 

•  Driving Licence

•  Private Hire Driver Licence

•  Proof of Address

•  Proof of Identity

•  Insurance Documentation

•  Right to Work documentation (where applicable)

•  Licensing Authority documentation

 

Failure to provide requested documentation may result in cancellation or refusal of service.

9. Driver Compliance

Drivers remain responsible for complying with:

 

•  licensing authority conditions;

•  DVLA requirements;

•  insurance obligations;

•  road traffic legislation;

•  local authority licensing requirements.

 

Drive An Hire does not guarantee your ongoing eligibility to operate as a licensed private hire driver.

10. Vehicle Technology

Drive An Hire vehicles are equipped with technology including:

 

•  GPS tracking;

•  telematics;

•  immobilisation systems;

•  vehicle diagnostics;

•  interior safety cameras;

•  exterior safety cameras.

 

These systems are used for fleet management, vehicle security, driver safety, passenger safety, insurance, fraud prevention and regulatory compliance.

 

Further information is contained within the Vehicle Hire Agreement and Privacy Policy. Your rental agreement also explains how camera footage may be reviewed and shared where necessary for compliance, accidents or investigations.

11. Acceptable Use

You agree not to:

 

•  provide false information;

•  impersonate another person;

•  misuse our services;

•  interfere with website security;

•  upload malicious software;

•  attempt unauthorised access;

•  scrape or copy website content;

•  interfere with other users.

 

We reserve the right to suspend access where misuse is suspected.

12. Intellectual Property

All content available through Drive An Hire including:

 

•  logos;

•  branding;

•  photographs;

•  graphics;

•  videos;

•  documents;

•  software;

•  website design;

•  mobile applications;

 

remains the property of Drive An Hire or its licensors.

 

No content may be reproduced without prior written permission.

13. Third-Party Services

Our website may integrate with third-party providers including:

 

•  payment processors;

•  mapping services;

•  finance providers;

•  insurance providers;

•  vehicle manufacturers;

•  identity verification providers.

 

We are not responsible for third-party websites or services.

14. Website Availability

Whilst we endeavour to keep our services available at all times, we do not guarantee uninterrupted access.

 

Services may occasionally be unavailable due to:

 

•  maintenance;

•  software updates;

•  security improvements;

•  technical failures;

•  circumstances beyond our control.

15. Privacy & Data Protection

Your privacy is important to us.

 

Personal information is processed in accordance with:

 

•  UK GDPR;

•  Data Protection Act 2018;

•  our Privacy Policy.

 

Please read our Privacy Policy before using our services.

16. Cookies

Our website uses cookies and similar technologies to improve user experience, analyse website traffic and personalise content.

 

Further information is available within our Cookie Policy.

17. Limitation of Liability

To the fullest extent permitted by law, Drive An Hire shall not be liable for:

 

•  indirect loss;

•  loss of profits;

•  loss of earnings;

•  loss of opportunity;

•  business interruption;

•  data loss; 

•  website downtime;

•  delays outside our reasonable control.

 

Nothing in these Terms excludes liability where such liability cannot legally be excluded.

18. Changes to these Terms

We may amend these Terms from time to time to reflect changes in legislation, our services or business operations.

 

The latest version will always be published on our website.

 

Continued use of our services after changes have been published constitutes acceptance of the updated Terms.

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